{"id":2057,"date":"2026-08-10T15:28:13","date_gmt":"2026-08-10T13:28:13","guid":{"rendered":"https:\/\/www.optimalog.com\/?page_id=2057"},"modified":"2026-08-10T15:55:06","modified_gmt":"2026-08-10T13:55:06","slug":"signaler-une-vulnerabilite","status":"publish","type":"page","link":"https:\/\/www.optimalog.com\/en\/signaler-une-vulnerabilite","title":{"rendered":"Report a vulnerability"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Optimalog designs, develops and integrates software and systems for industrial use and scientific. The security of these systems is a condition of the trust of our customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have identified a security vulnerability affecting l&#8217;one of our products, l&#8217;one of our services or our website, we encourage you to notify us. Any report in good faith is welcome, that&#8217;it emanates d&#8217;client,&#8217;a user&#8217;a partner or d&#8217;a security researcher.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact us<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email :&nbsp;<a href=\"mailto:security@optimalog.com\">security@optimalog.com<\/a><\/li>\n\n\n\n<li>By phone : +33 (0)2 47 54 95 77<\/li>\n\n\n\n<li>Standardized information :&nbsp;<a href=\"\/.well-known\/security.txt\">\/.well-known\/security.txt<\/a>&nbsp;(<a href=\"https:\/\/www.rfc-editor.org\/rfc\/rfc9116\" target=\"_blank\" rel=\"noreferrer noopener\">RFC 9116<\/a>)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">So that we can process your report effectively, thank you&#8217;specify as much as possible of the product or service in question and its version, a description of the vulnerability, the steps to reproduce, l&#8217;impact than you believe, and your contact information. The reports are accepted in French and in English.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What we commit to do<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Step<\/th><th>Time<\/th><\/tr><\/thead><tbody><tr><td>Acknowledgement of receipt of your report<\/td><td>2 business days<\/td><\/tr><tr><td>Qualification of the vulnerability and assessment of its severity<\/td><td>10 working days<\/td><\/tr><tr><td>Progress report leading up to the resolution<\/td><td>at least monthly<\/td><\/tr><tr><td>Correction<\/td><td>depending on the criticality ; priority critical vulnerabilities<\/td><\/tr><tr><td>Information of the clients concerned and availability of the patch<\/td><td>as soon as the correction<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">We are committed to addressing all reports made in good faith, keeping you informed of their progress, and not taking any legal action against anyone who reports a vulnerability in accordance with these guidelines.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unless otherwise requested by your hand, you will be able to be mentioned in the acknowledgements accompanying the publication of the fix.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What we ask of you<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>we report the vulnerability as soon as possible after its discovery ;<\/li>\n\n\n\n<li>do not use it beyond what is necessary to demonstrate its existence;<\/li>\n\n\n\n<li>not to access, modify, delete or disclose data belonging to third parties ;<\/li>\n\n\n\n<li>not to impair the availability of our services or compromise the integrity of our systems;<\/li>\n\n\n\n<li>Do not publicly disclose the vulnerability until a fix is available, or until ninety days have passed since the report was submitted, unless otherwise agreed upon by both parties.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Perimeter<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">These provisions cover the software developed and distributed by Optimalog, the systems that we integrate and deliver \u2014 including hardware and software components that make it up \u2014 as well as our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A vulnerability affecting a third-party component integrated into one of our systems also falls within this scope: in such cases, we coordinate with the relevant vendor and inform our customers of the applicable measures.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Privacy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The information you provide to us is treated confidentially. It is shared only with those whose involvement is necessary to resolve the issue, as well as with affected customers when their information is required to enable them to protect themselves.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Optimalog con\u00e7oit, d\u00e9veloppe et int\u00e8gre des logiciels et des syst\u00e8mes destin\u00e9s \u00e0 un usage industriel et scientifique. La s\u00e9curit\u00e9 de ces syst\u00e8mes est une condition de la confiance que nous accordent nos clients. Si vous avez identifi\u00e9 une faille de s\u00e9curit\u00e9 affectant l&#8217;un de nos produits, l&#8217;un de nos services ou notre site internet, nous [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2057","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Signaler une vuln\u00e9rabilit\u00e9 - Optimalog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.optimalog.com\/en\/signaler-une-vulnerabilite\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Signaler une vuln\u00e9rabilit\u00e9 - Optimalog\" \/>\n<meta property=\"og:description\" content=\"Optimalog con\u00e7oit, d\u00e9veloppe et int\u00e8gre des logiciels et des syst\u00e8mes destin\u00e9s \u00e0 un usage industriel et scientifique. 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